- What counts as a staff member?
- Anyone with a OneHQ login. A name in a picker that nobody signs in as — an old XPM
contact, someone invited who never arrived — is not billed.
- When am I charged?
- Monthly in arrears, on the 1st, for the month just gone. Your first month is
pro-rated from the day you start, so you never pay for days you weren't here — and
your first invoice waits until your first 14 days are up.
- Can I cancel?
- Any time, from inside OneHQ, in one click. You keep everything until the end of the
month you're in, and there's no exit fee — or, inside your first 14 days, until the end
of those 14 days, with nothing to pay. Nothing is deleted when you go — your work stays
readable and exportable.
- Is there a free trial?
- Not as such — there's nothing to convert and nothing that expires. You start without a
credit card and with the whole product, and if you cancel in your first 14 days you pay
nothing: no invoice, now or later. There's no sales call either, and the launch offer
takes 90% off your first three months.
- Why "opening gradually"?
- We onboard in stages to give every firm a great start. Most requests get
their ticket straight away; when we're busy there's a short wait, and the page tells
you so.
- Do I still need Xero, XPM and the rest?
- Yes. OneHQ doesn't replace them — it joins them up, so the work stops being scattered
across a dozen logins. You keep paying those providers directly, and OneHQ never
resells or marks up anyone else's software.