ATO correspondence, sorted and sent in your firm's voice
The ATO writes to your clients constantly — assessments, reminders, debt notices. OneHQ reads each letter, works out whose it is, drafts a plain-English covering note in your firm's wording, and readies it to send. You press send; the letter and the note reach the client with a secure link.
Rolling out to practices soon — get in touch to be in the first group.
From ATO letter to client, without the hand-sorting
1
It reads the letter
OneHQ identifies the correspondence type — a Notice of Assessment, a reminder, a debt notice — and reads the details off it.
2
It finds the client
The letter is matched to the right client from your list. A confident match is ready; anything uncertain waits for you to confirm — the type and the client are two separate questions, so a right letter never files against the wrong person.
3
It writes the covering note
A plain-English explanation is composed in your firm's own wording — what the letter means and what, if anything, the client needs to do. Related letters about one event bundle into a single email.
4
You send it
You review and press send. The client receives the note and the document behind a secure link — with a one-time code where the contents warrant it — and it all lands on their record.
Your words, at your clients' scale
An ATO letter forwarded raw helps nobody — most clients can't read it. A note written from scratch for every one doesn't scale. OneHQ closes that gap: the wording is yours, set once and applied across every letter of a kind, and editable whenever a particular letter needs a human touch.
Your firm's wording — the explanation reads as your practice, not a generic template.
Two letters, one email — an assessment and its receipt arrive together, not as two confusing messages.
Nothing sends unattended — every email is a person's decision to send, never an automated blast.
It lands on the client record — so when they call about the letter, the whole story is already in front of you.
Frequently asked
No. It does the sorting, matching and drafting, then a person reviews and presses send. Nothing goes to a client without someone deciding to send it — the automation is in the preparation, not the dispatch.
It reads the identifying details off the letter and matches them to your client list. A confident match is ready to go; an uncertain one waits for you to confirm. The letter type and the client are confirmed separately, so a correctly-read letter is never filed against the wrong person on the strength of the other.
Yes — it brings ATO correspondence handling inside OneHQ, so there's no separate subscription and no separate place to check. Every letter you send a client also lands on their record, beside their calls, jobs and documents.
Every ATO letter, explained and on file.
Sorted, matched, and written in your voice — every letter on the client's record.